F.A.Q

General Logistics

What is logistics management?

Logistics management is the process of planning, implementing and controlling the efficient and effective flow and storage of goods, services and related information from the point of origin to the point of consumption, in order to meet customer requirements.

How does logistics work in supply chain management?

Logistics is the part of supply chain management that handles the movement, storage, and delivery of goods. It ensures products flow smoothly from suppliers to customers through transportation, warehousing, and inventory control. Companies like Boxfleet and eShipper manage these operations efficiently by offering delivery, fulfillment, and real-time tracking solutions to keep the entire supply chain connected and optimized.

What are the key components of logistics?

The main components of logistics include transportation, warehousing, inventory management, order fulfillment, packaging, and information flow. Together, these ensure goods are efficiently stored, handled, and delivered to the right place at the right time. Companies like Boxfleet and eShipper integrate these components to provide seamless delivery and supply chain solutions.

What is green logistics?

Green logistics focuses on making supply chain and transportation processes more environmentally friendly. It aims to reduce carbon emissions, waste, and energy use through eco-efficient packaging, optimized routes, and sustainable delivery methods. Companies like Boxfleet support this approach by promoting smarter, fuel-efficient, and technology-driven logistics solutions.

What are some best practices for sustainable logistics?

Sustainable logistics focuses on reducing environmental impact while maintaining efficiency. Best practices include using eco-friendly packaging, optimizing delivery routes, reducing empty trips, adopting electric or fuel-efficient vehicles, and digitizing operations to cut paper waste. Companies like Boxfleet promote these practices through smart route planning and technology-driven delivery solutions.

Shipping and Transportation

What are the different modes of transportation?

Boxfleet offers multiple modes of transportation to meet diverse delivery and logistics needs — including road, air, and sea freight. Road transport ensures fast and flexible local or regional deliveries, while air and sea freight enable efficient international shipping. By combining these modes, Boxfleet provides end-to-end logistics solutions that balance speed, cost, and reliability.

How is shipping cost calculated?

Shipping cost is determined by a combination of factors, including:
Package weight
Package dimensions
Delivery distance and destination
Type of shipment (air, sea, road)
Service level (standard, express, priority)
Additional charges (fuel surcharge, insurance, special handling)
Couriers and cargo companies use these factors to ensure accurate and fair pricing for every shipment.

What is chargeable weight and how is it calculated?

CHARGEABLE WEIGHT:
Higher of the actual weight or dimensional (volume) weight is charged in the courier & cargo industry. Dimensional (Volume) weight can be calculated as following;
TO GET ANSWER IN POUNDS (lb):
Height x Length x Width (in inches) divided by 138
Height x Length x Width (in centimeters) divided by 2277
TO GET ANSWER IN KILOGRAMS (kg):
Height x Length x Width (in inches) divided by 306.
Height x Length x Width (in centimetre) divided by 5000

What is the difference between FOB and CIF shipping terms?

FOB (Free on Board) means the buyer takes responsibility for the shipment once it’s loaded onto the vessel, while CIF (Cost, Insurance, and Freight) means the seller covers shipping and insurance costs until the goods reach the destination port. In short, FOB shifts responsibility earlier to the buyer, and CIF keeps it with the seller until delivery.

How do I track my shipment?

You can easily track your shipment through the Boxfleet Tracking Portal : https://tracking.boxfleet.ca/ by entering your tracking number. The system provides real-time updates on your shipment’s location and delivery status, ensuring full visibility from dispatch to final delivery.

What types of cargo require special handling?

Cargo that is fragile, perishable, oversized, hazardous, or high-value requires special handling. These shipments need extra care, temperature control, secure packaging, and compliance with safety regulations. Boxfleet ensures such cargo is managed with the right equipment, trained personnel, and real-time tracking for safe and reliable delivery.

Warehousing and Storage

What services are offered by warehousing providers?

Warehousing providers offer services such as storage, inventory management, order fulfillment, packaging, labeling, and distribution. Many also handle cross-docking, returns, and value-added services like kitting or quality checks. Boxfleet’s warehousing solutions ensure safe storage, real-time inventory visibility, and smooth coordination with delivery operations.

How is inventory managed in a warehouse?

At Boxfleet, inventory management involves receiving products into the warehouse, storing them safely, tracking stock levels in real time, and preparing them for shipping as orders are placed. We use automated systems, real-time visibility dashboards, SKU-level tracking, and efficient pick-and-pack workflows to prevent stockouts or overstock and ensure fast, accurate order fulfillment.

What are the benefits of using a third-party logistics (3PL) provider?

Using a 3PL provider like Boxfleet helps businesses save time, reduce costs, and improve delivery efficiency. 3PLs handle transportation, warehousing, inventory management, and fulfillment, allowing companies to focus on core operations. With advanced technology and expert logistics support, Boxfleet ensures faster shipping, real-time visibility, and a seamless customer experience.

What technologies are used for shipment tracking?

Boxfleet uses real-time tracking technologies to give you full visibility of your shipment’s journey. This includes data-driven route optimisation, automated notifications, and a self-service tracking portal where customers can check the location and status of their orders instantly.

How do I get updates on my shipment status?

You can get real-time updates on your shipment through the Boxfleet Tracking Portal: https://tracking.boxfleet.ca/. Simply enter your tracking number to view live status, delivery progress, and notifications at every stage — ensuring full visibility from pickup to final delivery.

Prohibited & Dangerous Goods (DGA Shipping Rules)

What items are prohibited under DGA Shipping rules?

Below is the complete list of items not allowed in DGA (Dangerous Goods Air) Shipping

❌ Prohibited Items List

1. Explosive Items

Firecrackers, fireworks, bombs
Ammunition, bullets, grenades

2. Flammable Items (Easily catch fire)
Petrol, diesel, kerosene
Paint, varnish, thinner
Gas cylinders (butane, propane)

3. Battery-Related Items
Lithium-ion batteries (if not packed properly)
Power banks, hoverboards
E-cigarettes

4. Toxic and Dangerous Chemicals
Acid, bleach, pesticides
Mercury
Radioactive materials

5. Compressed Gases
Oxygen cylinders
CO₂ cartridges
Aerosol sprays (such as hair spray, deodorant)

6. Sharp Objects or Weapons
Knives, swords, daggers
Any kind of weapon

Note: These rules follow international safety regulations such as the IATA Dangerous Goods Regulations (DGR) to ensure safe transport and prevent fire, explosion, or chemical hazards.

Why are these items prohibited?

These items are restricted to ensure the safety of the shipment, personnel, and aircraft. Dangerous goods can cause fire, explosion, chemical leaks, or physical injury during transport.

Are lithium-ion batteries allowed?

Lithium-ion batteries may be allowed only if properly packed according to DGA/IATA safety guidelines. Improperly packed batteries, power banks, hoverboards, and e-cigarettes are prohibited.

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